With your account, you get immediate access to Brightline’s library of resources and are matched with an expert Brightline coach who is available to support you via chat.

When you’re ready to book live care, you’ll answer a few questions about your child’s needs and goals. These questions will help inform the conversation with your coach or therapist during your first live video session. Common challenges addressed in sessions include: anxiety, depression, ADHD, trauma, sleep, tough transitions, low self-esteem, starting school, navigating identities, speech, and meeting milestones or goals. Coaching for parents and caregivers is also available for specialized topics.

Brightline partners with health plans and employers across the U.S. so that you can get the behavioral health care that you need.

For most of our members, Brightline is covered by their employer or insurance and you don’t need a referral. We accept insurance from employers and health plans such as Premera, Aetna, Blue Cross Blue Shield and many more. If you think Brightline may be covered for you, send a message to Member Support so they can help verify your coverage.

If Brightline isn't covered by your insurance, your family can still access all that Brightline has to offer. Our Member Support team can provide you with information to submit to your insurance, HSA, or FSA.

If you live in California, we provide BrightLife Kids, which is sponsored by CalHOPE. BrightLife Kids includes coaching, language interpretation, and guidance finding local resources. This is provided at no cost – and no insurance needed.

If you have any questions, call (888) 224-7332 to speak with a Member Support specialist.

All Brightline coaches hold a master’s degree in a psychology-related field or a bachelor’s degree with a certification in coaching, and have 5+ years of experience working with children, teens, and families.

All Brightline therapists are licensed mental health professionals with at least a master’s degree. They are highly trained to support children, teens, and families in evidence-based therapy practices.

Coaching is focused on learning and practicing new skills to address a particular topic (such as organizational skills, anxiety, or tantrums) in short, focused sessions. Therapy is a place to answer those bigger "why" questions, understand the root cause of a feeling or a behavior, and personalize a treatment plan to meet more complex needs.

Your Brightline therapist can also add a prescriber to your care team if needed. If you’d like to change your coach or therapist, you can chat with Member Support.

We know that for some kids and teens, it’s not always comfortable to talk to someone new about their challenges or feelings. Kids often feel more relaxed and open to sharing from the comfort and privacy of their home.

In addition to being more private and convenient, we also know that virtual care is highly effective. One recent survey showed 85% of parents who used virtual behavioral health services said their child benefited from that care.

All Brightline therapists practice Cognitive Behavioral Therapy (CBT), a science-backed treatment that helps your child explore their feelings and develop healthy ways of coping. Brightline coaches provide CBT-based coaching, which is proven to be effective.

At Brightline, we provide specialized support that involves parents and caregivers in their child’s journey. Everything you need is in one place — as your family’s needs change, your care plan will evolve with you.

Give us a call at (888) 224-7332 to speak with our Member Support team.